Plain English summary: Use VoiceBloom fairly, pay for your subscription, don't misuse the service, and we'll keep building something great for your child. If anything goes wrong, our liability is limited to what you've paid us in the last 12 months.
By creating an account or using VoiceBloom, you agree to these Terms of Service and our Privacy Policy. If you are using VoiceBloom on behalf of a school or organisation, you represent that you have authority to bind that organisation to these terms.
If you do not agree to these terms, do not use VoiceBloom.
VoiceBloom is a subscription-based augmentative and alternative communication (AAC) platform. It provides:
You must be 18 years or older to create an account. By creating an account you confirm you are at least 18 years old.
You are responsible for maintaining the security of your account credentials. You must notify us immediately at hello@voicebloom.app if you suspect unauthorised access to your account.
One account may be used by one adult account holder. Therapy and School plans allow multiple child profiles managed by the account holder or authorised staff members.
All plans include a 7-day free trial. Your payment method will not be charged until day 8. You may cancel at any time during the trial period with no charge.
Subscriptions are billed in advance on a monthly or annual basis. All prices are in US dollars. Prices may change with 30 days' notice.
You may cancel your subscription at any time through the billing portal accessible from within the app. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.
If a payment fails, we will attempt to collect payment again over the following 7 days. You will receive email notifications. Access will be suspended if payment is not resolved after the grace period.
You agree not to:
VoiceBloom is a communication aid and educational tool. It is not a medical device, therapeutic service, or substitute for professional speech-language therapy. VoiceBloom does not diagnose, treat, or cure any condition. Always consult qualified healthcare professionals for medical, therapeutic, or clinical decisions.
AI-generated content in VoiceBloom (including IEP progress notes, parent reports, and coaching responses) is provided for informational purposes only. All clinical decisions must be made by qualified professionals. AI-generated IEP notes must be reviewed and edited by a licensed speech-language pathologist before inclusion in official documentation.
VoiceBloom and all its content — including software, characters, designs, text, and AI models — are owned by VoiceBloom and protected by copyright, trademark, and other intellectual property laws.
Your child's communication data belongs to you. We grant you a licence to download and use reports generated for your child.
You grant us a limited, non-exclusive licence to process your child's session data solely for the purpose of providing the VoiceBloom service to you, including generating AI reports and personalising the board.
VoiceBloom uses third-party services including Stripe (payments), Supabase (database), Anthropic (AI), and Resend (email). Your use of these services through VoiceBloom is subject to their respective terms of service. We are not responsible for the actions or omissions of these third-party providers.
To the maximum extent permitted by applicable law, VoiceBloom's total liability to you for any claim arising from or related to these terms or the service shall not exceed the amount you paid to VoiceBloom in the 12 months preceding the claim.
VoiceBloom is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or goodwill, even if advised of the possibility of such damages.
VoiceBloom is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
You agree to indemnify, defend, and hold harmless VoiceBloom and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the service or violation of these terms.
We may terminate or suspend your account immediately, without prior notice, if you violate these terms. Upon termination, your right to use VoiceBloom ceases immediately. You may request a copy of your data within 30 days of termination.
We may update these terms from time to time. We will notify you by email and in-app notice at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these terms will be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in a court of competent jurisdiction.
Legal questions: legal@voicebloom.app
General: hello@voicebloom.app